TERMS AND CONDITIONS
Registered address: Welcombe Hills Vineyard, Kings Lane, Snitterfield, Stratford-upon-Avon, Warwickshire CV37 0QB
Telephone: +44 (0)7765 862755
www.welcombehills.co.uk is a website owned and operated by Welcombe Hills Vineyard. We reserve the right to make changes to the website or to this disclaimer at any time. This does not affect your statutory rights as a consumer.
Copyright & Intellectual Property
‘Welcombe Hills Vineyard’ is a registered trademark belonging to Welcombe Hills Vineyard.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause above for any purpose is prohibited.
Personal Data & Privacy Statement
Your use of this website signifies your consent to us collecting and using personal data about you as specified below in accordance with this policy statement. Should we choose to change these terms for any reason, the changes will be posted here so that you are always kept informed about the collection and use of your personal information, and when we disclose it.
By using this Website you consent to the collection and use of information provided for the purposes of processing enquiries and orders and contacting you in respect of the provision of our goods and services, as detailed on this Website and in our literature.
Information requested about you, e.g. your name, postal address, telephone number and email address, is requested to enable Welcombe Hills Vineyard to process any orders you make and to contact you regarding details of our goods and services. The information may also occasionally be used to inform you about changes in the goods and services we provide. If you wish to opt out of receiving such communications, then please email firstname.lastname@example.org or TEL: 07765 862755 so that our database can be updated.
If any of the information that you have provided to Welcombe Hills Vineyard changes, e.g. if you change your email address or if you wish to be removed from our database, please let us know the correct details by sending an email to email@example.com or TEL: 07765 862755
If we change our Privacy statement we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website will signify that you agree to any such changes.
Your information will not be disclosed or sold to any third party. However, our representatives may hold your data so that your details and account can be maintained.
We warrant that any product purchased through our website is of satisfactory quality. You must notify us of any complaints within 28 days of delivery. Unless we receive such a complaint from you within the period stated, you will be deemed to have accepted delivery of the products in accordance with your order.
Our Liability and Disclaimer
Welcombe Hills Vineyard have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, Welcombe Hills Vineyard takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date.
Our liability in connection with any products purchased through our website is strictly limited to the purchase price of such products. This does not exclude or limit in any way our liability for fraud or for death or personal injury caused by our negligence or any other liability to the extent that it may not be excluded or limited as a matter of law. We accept no liability for any minor errors or omissions that can remain despite the precautions taken by us in the presentation of the products.
Welcombe Hills Vineyard shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text, images and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. Welcombe Hills Vineyard makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
Welcombe Hills Vineyard assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and Welcombe Hills Vineyard will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
Online shop – Terms & Conditions
Welcombe Hills Vineyard offers a number of goods and services through our website. The following conditions apply to all sales made at www.welcombehills.co.uk.
Orders placed on the website may only be shipped to UK addresses. We do not currently send products overseas.
You may purchase gift vouchers, adopt-a-vine packs, and wine from the online shop. Items for sale through the online shop are subject to availability, and we will always try to indicate if items are currently out of stock.
All online orders must be paid by credit card or debit card, or by Paypal. You do not need to register with Paypal to make a payment. Payments are made in Pounds Sterling and will be converted to other currencies (if appropriate) by Paypal who will charge a commission for currency conversion.
We endeavour to despatch all online purchases within 5 working days but we cannot make any guarantees regarding delivery dates.
If shipping is applicable to your order, this will be calculated on the checkout page.
All sales from this website are subject to English law.
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By clicking ‘Checkout’ you are confirming that you are over the age of 18 and that the person collecting or receiving the goods is over the age of 18.
We reserve the right not to accept an order. We expressly reserve the right to refuse any order made by a customer with whom we have an ongoing dispute or from anyone we suspect of making purchases on our site by fraudulent means.
All prices displayed on this website are in pound sterling are inclusive of UK VAT at the rate current at the date of the order.
We reserve the right to alter/amend prices, offers, goods and specification of goods at our discretion at any time before (but not after) we accept your order. We reserve the right to alter/amend prices at any time.
Where an end date is specified on any offer on the website, it is intended as a guide only; we reserve the right to amend the end date at any time during the offer period.
We retain ownership of any products ordered until we have received full payment for such products. However, risk in the products will pass to you upon delivery.
Booking & participation on a vineyard tour at Welcombe Hills Vineyard is subject to the following Terms & Conditions;
Full payment for the tour must be made in advance.
If you cannot attend a booked tour we require a minimum of 7 days notice – we will provide alternative dates for rebooking. Those failing to attend a booked tour without giving notice will not be entitled to a refund.
We welcome under 18s on our tours. However, we cannot serve alcohol to Under 18s. It is the responsibility of the person making the booking to notify us of those guests under that age. We reserve the right to ask for Proof of Age ID.
Welcombe Hills Vineyard reserves the right to cancel a tour. This will only happen in exceptional circumstances. Those with pre-booked places will be offered a choice of alternatives dates. If none of these dates are acceptable, we will offer a full refund.
Welcombe Hills Vineyard is a working farm – we will not accept any responsibility for damage or injury resulting from inappropriate attire or behaviour.
We do not accept responsibility for any food & drink allergies/reactions where we have not been notified in advance of specific requirements.
The use of gift vouchers is subject to the following terms and conditions:
Gift vouchers cannot be exchanged for cash. Vouchers are non-refundable.
Our gift vouchers include unique codes and can be redeemed as full or part payment for online order or event tickets.
A gift voucher cannot be used to purchase a further gift voucher.
When ordering a gift voucher online, you should ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the gift voucher.
Cellar door shop offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
The gift voucher must be used before the expiry date stated on the voucher.
Where tours are purchased with a gift voucher, monies owing will be refunded by a gift voucher and not cash.
We are not responsible if a gift voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
The Voucher Holder shall have the right to cancel an advance booking but shall not be entitled to a refund. If the Voucher holder requests an alternative date/time, we shall make reasonable efforts (subject to availability) to rearrange the Voucher holder’s Booking but shall not provide any guarantee to this effect
Should it be necessary to cancel or change your booking we require a minimum of 7 days notice.